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Roundtable: Maximizing Impact with Leaner Teams and Smarter Tools

July 31, 2025 12:00 PM - 1:00 PM (CDT)

Description

In today’s contact center landscape, doing more with less isn’t just a strategy—it’s a necessity. 

Join us for an engaging roundtable discussion where contact center leaders come together to share how they’re achieving outsized results with smaller, more agile teams and intelligent toolsets. 

We’ll explore:

  • Proven frameworks for scaling impact with limited resources 
  • Tools and technologies that streamline collaboration, automation, and decision-making 
  • Real-world case studies from teams that are lean but highly effective 
  • Challenges and solutions when navigating attrition, how to automate and when/where, and higher (or lower) contact volumes

This interactive session is designed for team leaders, operations professionals, technology enthusiasts and innovators who are building smarter, not bigger. Expect candid insights, actionable tactics, and meaningful connections.

Time

12:00PM-1:00PM CST

Location

Virtual - Zoom Link to be sent prior to the event.

Virtual Event-Zoom link to follow

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Contact Information

Midwest Contact Center Association (MWCCA)
Name: Midwest Contact Center Association (MWCCA)
Email: info@MWCCA.org
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