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Lead with Impact: Core Principles that Power Performance

June 25, 2025

Description

As leaders, we all want stronger teams and happier customers—but what’s the secret sauce? It’s not just strategy. It’s your core principles. These are the non-negotiables that drive decision-making, build team culture, and keep operations rock-solid—from training and performance management to employee engagement.

Join the dynamic leadership trio from Gopher Sport—Beth, Chelsey, and Sarah—for a lively, honest, and no-holds-barred session. You’ll laugh, nod in agreement, and maybe even cringe (just a little) as they share real stories of leadership missteps, tough lessons, and how they turned chaos into clarity.

You can expect to:

•Discover how one award-winning team navigated the storm—and came back stronger. •Understand why clear core principles aren’t just nice to have—they’re essential.
•Define your own guiding principles and make them visible and actionable.
•Reflect on your own hard-won wins—and what made them possible.

Bonus Takeaways: 

•Proven strategies for education and training
•Career pathing success stories you can model 

This isn’t just another leadership session—it’s real talk, real tools, and real results. Don’t miss it!

Afterwards join us for bocce ball with your team! We've reserved a few lanes for a fun networking event after from 3:30PM to 5:30PM. 

Time

12:30 PM Registration 

1:00 PM to 3PM Session 

3:00 PM Lawn bowling and networking

Location

Brookview Golf Course and Lawn Bowling

Our event is in the Bassett Creek North Room.  Follow signs to our location once you arrive at Brookview. Afterwards join us on the green for some lawn bowling. 

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Contact Information

Midwest Contact Center Association (MWCCA)
Name: Midwest Contact Center Association (MWCCA)
Email: info@MWCCA.org
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