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Top 5 Wage & Hour Risks and Solutions for Contact Centers

November 20, 2025 12:00 PM - 1:00 PM (CST)

Description

Call centers face unique wage and hour challenges that can quickly lead to costly legal disputes if not handled correctly, including an increasing trend of class action cases. This practical, risk reduction-focused webinar will walk you through the five most pressing compliance issues for call center employers today:

  • Compensability of boot-up and login time
  • Rules and risks around timeclock rounding
  • Best practices for managing meal and rest breaks
  • Correctly calculating overtime pay
  • Special wage and hour considerations for remote workers 

Attendees will learn actionable strategies to reduce legal risk, stay compliant with evolving federal and state requirements, and avoid costly litigation. This free webinar will be presented by Jackson Lewis attorneys Tony McGrath (Wisconsin) and Jed Charner (DC), who have extensive experience advising and representing call centers. Jackson Lewis is an 1,100 attorney law firm with 61 offices across the nation that represents and advises employers in all facets of labor and employment law.


                             Jed Charner (DC)                                                                Tony McGrath

                                


Time

12:00PM-1:00PM CST

Location

Virtual - Zoom Link to be sent prior to the event.

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Contact Information

Midwest Contact Center Association (MWCCA)
Name: Midwest Contact Center Association (MWCCA)
Email: info@MWCCA.org
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