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Effective 1:1 Conversations to Drive Engagement and Performance

November 13, 2024 8:30 AM - 11:30 AM (CST)

Description

Description

As leaders, we know the importance of the Manager-Employee relationship in driving engagement and retention. But how many of us really know how to build or improve those relationships? We've also heard about the value of 1:1 conversations, yet how many of us are having them consistently, and how many know how to structure these conversations for maximum effectiveness?

In this highly interactive session, we will share experiences and learn from both our speaker and each other. Come prepared with your own stories of what’s worked, what hasn’t, and all your questions.


By attending this session you will:

  • Understand the importance of the Manager-Employee relationship and how 1:1 meetings can strengthen them
  • Experience a case study demonstrating the positive impact of regular 1:1 meetings
  • Take home practical communication tips to enhance your message delivery 
  • Engage in interactive discussions with peers
  • Develop a flexible 1:1 meeting template tailored to your environment and team


About our Speaker

Sheri Johnson is an Executive leader with a passion for leadership and staff development, employee engagement, and customer experience. In her role as Vice President of Member Enrollment & Billing at UCare, she leads a team of 70 people including 9 leaders.

With 25 years of experience in the healthcare industry, Sheri has worked in both non-profit and for-profit organizations representing providers, vendors, and payers. She has experience and expertise in many functional areas including Human Resources, Operations, Process Improvement, Project Management, Learning & Development, Revenue Cycle and Contact Center Operations.

Sheri holds a Bachelor’s in Business Administration from the Carlson School at the University of Minnesota and a Master’s in Organizational Leadership from Bethel University.

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Contact Information

Midwest Contact Center Association (MWCCA)
Name: Midwest Contact Center Association (MWCCA)
Email: info@MWCCA.org
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