BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Chicago BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0600 TZOFFSETTO:-0500 TZNAME:Central Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0600 TZNAME:Central Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Chicago:20261105T130000 DTEND;TZID=America/Chicago:20261105T153000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Chicago: How CX Leaders Get Started With AI the Right Way DESCRIPTION:Come listen to an experienced contact center leader's experience in getting his company ready to implement AI. Matt Conant has led large\, medium\, and small call centers over the past 30 years. He is currently the VP of Customer Experience at Cabinet Works Group\, the largest privately held cabinet manufacturer in the United States.This will be a practical leadership discussion from an industry peer on how to begin an AI journey inside your organization. AI doesn't fix broken operations. It amplifies what already exists\, which means the earliest decisions you make where you start\, who you involve\, and how you partner will shape outcomes across your teams\, systems\, and customer experience. This session focuses on the real-world impacts of AI adoption\, including how automation changes roles\, workflows\, accountability\, and decision-making\, and why success depends on strong functional partnerships\, especially with IT and systems teams.You'll explore: Where and how CX leaders should start AI efforts inside their organization The downstream impact AI has on teams\, roles\, and operating models Why AI success is inseparable from IT\, data\, and systems alignment How to set realistic expectations and shared ownership across functions This session is designed for customer service\, operations\, and transformation leaders who need to move forward on AI while protecting service quality\, trust\, and organizational stability.\nSponsor: Glass Mountain BPO X-ALT-DESC;FMTTYPE=text/html:

Come listen to an experienced contact center leader'\;s experience in getting his company ready to implement AI. Matt Conant has led large\, medium\, and small call centers over the past 30 years. He is currently the VP of Customer Experience at Cabinet Works Group\, the largest privately held cabinet manufacturer in the United States.

This will be a practical leadership discussion from an industry peer on how to begin an AI journey inside your organization. \;

AI doesn&rsquo\;t fix broken operations. It amplifies what already exists\, which means the earliest decisions you make&mdash\;where you start\, who you involve\, and how you partner&mdash\;will shape outcomes across your teams\, systems\, and customer experience. This session focuses on the real-world impacts of AI adoption\, including how automation changes roles\, workflows\, accountability\, and decision-making\, and why success depends on strong functional partnerships\, especially with IT and systems teams.

You&rsquo\;ll explore: \;

This session is designed for customer service\, operations\, and transformation leaders who need to move forward on AI while protecting service quality\, trust\, and organizational stability.


Sponsor: Glass Mountain BPO


LOCATION:2 N Riverside Plz\, #2450 Suite 2450 Chicago IL 60606 UID:e.2582.1647374 SEQUENCE:3 DTSTAMP:20260930T140427Z URL:https://members.mwcca.org/eventcalendar/Details/chicago-how-cx-leaders-get-started-with-ai-the-right-way-1938486?sourceTypeId=Hub END:VEVENT END:VCALENDAR