MWCCA Chicago Presents: Applying AI Analytics in the Contact Center

September 13, 2023 8:00 AM - 12:00 PM (CDT)


Join us at Pinstripes in Oak Brook on September 13th for thought leadership, panel discussion and networking with fellow contact center leaders. 

Have you started your AI journey? Hesitant to start? Started and stopped? Mature and looking at what the next phase is? 

Wherever you may be in the journey, AI is a big and evolving space and applying AI on the backend of your centers is a hot topic. Agent assist, Realtime analytics, what to with the data and how to keep everything secure and in compliance is a common theme. Let's get together and discuss where you are and bring applicable and relevant information back to your center. 

We promise you'll get a lot out of this and hope you can make it!

Time: September 13th 8am-12pm CST

Location: Pinstripes Oak Brook, IL

Registration Link:



7 Oakbrook Center, Oak Brook, IL, 60523, United States

Contact Information

Name: Kendra Karczewski
Phone: (847) 440-8618
Details: If you have questions, please contact Kendra. Board member of MWCCA.
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