Giving people choices on where they work ensures companies can cast the widest net for talent, and in the contact center, hiring and retaining quality talent has never been more crucial. Join this session with Michele Rowan, President of WFH Alliance to learn more about:
About Our Speaker:
Michele Rowan, President of Work From Home Alliance, has spent the last 13 years exclusively helping companies design and continuously improve their remote working programs. Through gap analysis of workflows, business process, guidelines/policies and organization structures, she helps companies achieve best in class work from home and hybrid operating status. She facilitates conferences and workshops on remote/hybrid, bringing together leaders to share their insights and experiences. Prior to establishing her own consulting business in 2011, Michele spent 12 years with Hilton Hotels as Global VP of Reservations and Performance Management.