Description

Contact center leaders face common challenges with agent engagement.

It doesn’t matter if your center is work from home, hybrid or fully on premise, we all have goals to help us engage & retain top talent. In this session, contact center leaders will share their experiences and their challenges with agent engagement. Addressing common challenges like high turnover rates, low performing agents, or even establishing the right culture for your center requires a blend of vision, connection and technology.

The Midwest Contact Center aims to be a resource where leaders can meet, share what works, and learn from each other’s journeys.

Join us virtually for a panel discussion on this important topic. We’ll be adding to the panel discussion with your questions and discussions about each topic where you can share and learn from every contact center leader in attendance.

Panel Discussion with Call Center Leaders: 

• Laurie Christianson - Customer Service Audit Manager, Uline 
• Joani Holmes - Director, Member Services, American Bar Association 
• Millicent McIntyre - Senior Director, IAA 
• Ruth Drew - Director of Customer Service, Flinn Scientific