Description

The Fight Against Friction: Awaken Your Undercover Friction Fighters! 

At this event you will have the opportunity to hear renowned speaker, Nate Brown, AND try your hand at pub curling! 

A big part of Customer Experience work is the daily battle against friction. Voice of customer data identifies the main causes of friction. Experience design brings intelligent ways to eliminate that friction. Experience management unites the organization together to prevent future friction. As we succeed in stabilizing this foundation, words like engagement, innovation, and loyalty suddenly have room to exist. 

It's time to awaken our undercover Friction Fighters. These are people scattered throughout the organization with the superpower of thinking beyond themselves. These are legacy builders who can look past the here and now. They have the same dream as us of making tomorrow a little bit better…turning the tide of negativity and restoring hope. What they need from you is guidance on how. 

This session will provide suggestions on how to best identify and eliminate organizational friction. Nate will introduce "The Code of the Friction Fighter" as well as providing several best practices to align the organization on improving the lives of customers and employees alike. 

After Nate Brown teaches us a thing or two on CX, he may just teach us a thing or two about curling! Join Nate and your MWCCA colleagues for pub curling outside at Brookview. 

How To Play Outdoor Pub Curling At Brookview: https://www.youtube.com/watch?v=pYod5vKEwAg 

We hope you join us for an afternoon of learning, networking, a game of curling, and a drink.