Description

Join the Midwest Contact Center Association for an entertaining and insightful morning with Jeff Toister.  Jeff is a renowned author and speaker who helps leaders build customer-focused service cultures. 

We know artificial intelligence is a wonderful thing. It helps us serve people more efficiently. Many customers prefer AI-powered self-service for routine tasks.  But there are still times when customers need human HELP! 

Jeff will share three ways customer service should be humanized and how human service can create a strategic advantage. Discover how customer-focused organizations serve with humanity to deliver exceptional customer experiences:

• Discover what makes humans uniquely good at service 
• Identify situations where customers need human help
• Create a plan to make your service more humane 

Jeff Toister

Jeff's first customer service interaction ended in a service failure. Vowing to learn from that experience, he became obsessed with customer service. 

Today, he is the bestselling author of four books, including: The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed With Customer Service. 

More than five million people have taken one of his training programs on LinkedIn Learning and he is ranked as one of the top 30 customer service professionals in the world by Global Gurus.