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Turning Your WFM Team Into a Strategic Asset

Turning Your WFM Team Into a Strategic Asset

Wednesday, February 14, 2024 (12:00 PM - 1:00 PM) (CST)


As WFM leaders, we know our team and practice are critical to organizational success. Do others in your company realize this? We’re often included in critical conversations with key stakeholders, but are we considered strategic partners? Join Dan Smitley as he discusses how and why WFM should be a strategic asset in your organization. He’ll also share specific steps you can take to help your WFM team get there.

About Our Speaker Dan Smitley

Dan has worked as an agent at a dial-up internet company, floor supervisor for a BPO, and WFM director for both a travel agency and tech startup. Over the past 20 years he's focused on helping organizations not only achieve productivity but also employee engagement through WFM. He's consistently championed the importance of work/life balance through flexible scheduling and remote work. He is also known for being people-centric in his leadership approach and system building in and around the WFM practice. Through his consulting he's continuing to champion positive culture and system changes that increase employee fulfillment and productivity while providing the exceptional customer service every organization needs to build brand loyalty. 

Virtual - Link to be sent prior to the event.
Event Contact
Midwest Contact Center Association (MWCCA)
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Wednesday, February 14, 2024 (12:00 PM - 1:00 PM) (CST)

A virtual panel discussion on February 14th from 12pm to 1pm CT

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