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Getting Really Good at Work From Home and Hybrid Work

Getting Really Good at Work From Home and Hybrid Work

Tuesday, March 5, 2024 (10:00 AM - 11:30 AM) (CST)


Giving people choices on where they work ensures companies can cast the widest net for talent, and in the contact center, hiring and retaining quality talent has never been more crucial. Join this session with Michele Rowan, President of WFH Alliance to learn more about: 

  • How other companies are innovating in sourcing and hiring the best remote and hybrid team members 
  • Best practices in digital onboarding to get people jazzed about their roles (even weeks before they start) 
  • The ongoing process of building team rapport with a remote or hybrid workforce 
  • Driving engagement, connectivity, knowledge sharing and production regardless of where people sit

About Our Speaker: 

Michele Rowan, President of Work From Home Alliance, has spent the last 13 years exclusively helping companies design and continuously improve their remote working programs. Through gap analysis of workflows, business process, guidelines/policies and organization structures, she helps companies achieve best in class work from home and hybrid operating status. She facilitates conferences and workshops on remote/hybrid, bringing together leaders to share their insights and experiences. Prior to establishing her own consulting business in 2011, Michele spent 12 years with Hilton Hotels as Global VP of Reservations and Performance Management.

Virtual - Webinar link to be sent prior to the event
Event Contact
Midwest Contact Center Association (MWCCA)
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Tuesday, March 5, 2024 (10:00 AM - 11:30 AM) (CST)
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